Your guide to NYC's public proceedings.
REMARKS
Commissioner addresses DOB service levels and staffing challenges
3:46:00
·
104 sec
Commissioner Oddo explains the DOB's service levels, staffing challenges, and the rationale behind the self-certification pilot program for elevator inspections.
- Service levels have increased from 1-3 days in 2019 to 4 days in 2020, with a spike in October 2023
- Challenges include reduction in overtime and difficulties in recruiting and retaining staff
- The self-certification pilot aims to free up inspector time and improve service levels
James "Jimmy" S. Oddo
3:46:00
So so that's where I was gonna go to council member.
3:46:03
And I alluded to in the testimony that we are embracing some sort of tailored, safe expansion of our professional certification process.
3:46:18
And the decision was made by the team in looking at the data, the safest universe of elevators to to try this pilot of professional certification, as deputy commissioner mentioned, were those self certifying alterations and modernizations on an elevator in a multiple dwelling that has one elevator.
3:46:39
We think that's that that has a history of being the safest to free up those inspectors to attack our service levels.
3:46:47
And just to give you some context, you know, we had service levels in 2019, '1 to '3 days.
3:46:53
In twenty twenty four days.
3:46:57
Our service levels were along those lines up until around October of twenty twenty three, and then you see the spike.
3:47:05
And it's a direct result of of the reduction in overtime and the fact that we always have this constant battle of recruiting and retaining.
3:47:18
If you look at a service level and this agency going in the wrong direction, there is a corollary major reduction in overtime and the staffing challenge.
3:47:28
So the idea here is to allow professional certification for this universe, free of some staff time, so that the the time on our end of us getting to the work done on the in the private sector is as short as possible.