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Challenges in building trust with immigrant communities
0:41:22
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64 sec
Council Member Alexa Avilés and DCWP representatives discuss the challenges of building trust and awareness in immigrant communities regarding fraud prevention and reporting.
- Avilés notes a perceived uptick in fraud in communities, despite DCWP's reported low complaint numbers
- There is a clear distrust or lack of awareness about local government apparatus for help
- DCWP acknowledges the challenge of spreading awareness about their services and name
- The agency emphasizes the positive outcomes for those who do engage with their services
- Building trust and increasing awareness are identified as crucial challenges for effective fraud prevention and response in immigrant communities
Alexa Avilés
0:41:22
Yeah.
0:41:22
Thank you.
0:41:23
I mean, think it's from my perspective, there has been a clear uptick in in fraud in communities.
0:41:33
I think, unfortunately, what we're also seeing is a clear distrust of the or of not knowing the local apparatus.
0:41:42
Where do you go for help?
0:41:44
And not fully trusting in that as well.
0:41:47
So I think we have a double edged challenge as a city.
Carlos Ortiz
0:41:53
I agree.
0:41:54
And, you know, I think for us the work of the agency and the successes that we've been able to bring New Yorkers that have been able to come to us is is something we're very proud of and but spreading the word of the name Department of Consumer Worker Protection is part of part of my my guess, Bailiwick and what I wanna work on more and more because I do think once folks do get to to Mike's team or to our office of labor policy and standards or to office of Financial Empowerment, I do think that they have really strong outcomes coming out of that.
Alexa Avilés
0:42:21
So thank you.
0:42:22
I'd like to recognize we've been joined by council member Hanif.