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DCWP's language capabilities and monitoring of fraud in different languages

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    Council Member Avilés inquires about DCWP's ability to monitor immigration services fraud targeting New Yorkers in different languages. DCWP representatives explain their language capabilities and approach to multilingual monitoring and outreach.

    • DCWP has an outreach team with staff speaking eight different languages for education and community connections
    • Inspectors may observe and report issues in languages other than English during field work
    • The agency uses language line services when needed for languages not spoken by staff
    • DCWP conducts research ahead of proactive investigations, which covers multiple languages