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Q&A
Council member probes NYCHA's quality assurance measures in contractor selection
2:02:57
·
3 min
Council Member Chris Banks inquires about NYCHA's quality assurance measures in contractor selection and performance evaluation. NYCHA representatives explain their efforts to consider past performance in vendor selection and their process for documenting poor performance.
- NYCHA is finalizing a vendor performance evaluation procedure
- Past performance is factored into vendor responsibility vetting before contract awards
- NYCHA completed five performance evaluations for Allied Universal from 2022 to 2024
- Banks expresses concern about recurring issues with contractors and the need for better quality assurance
Chris Banks
2:02:57
Quality assurance, how is that factored in?
2:03:01
I know there's been multiple complaints by residents where contractors you you get the same contractors that are doing the same shabby jobs over and over.
2:03:16
So how are we ensuring that the the quality of the work is there when we're making a determination on whether or not a contractor should be doing business again with the authority?
Shin Kim
2:03:34
Thank you for that question.
2:03:36
I will speak a little bit on the ability for us to take past prior performance into consideration in selection of vendors, and then I will defer to my colleague to speak about quality assurance.
2:03:49
So one of the procedures actually I failed to mention was we are in the process of finalizing vendor performance evaluation.
2:03:57
When there is a contract, the user department is required to do a performance evaluation on the vendor, and that information is factored into our vendor responsibility vetting before we award the contract.
2:04:11
We're also looking to implement ways in which we can factor this information when we do request for proposals and take that into consideration as part of the evaluation criteria.
2:04:22
Okay.
Chris Banks
2:04:25
And you said?
Lauren Gray
2:04:29
Could you elaborate on the question regarding quality assurance?
Chris Banks
2:04:33
No, no.
2:04:33
Was saying when it comes to how is that factored in making a determination when a vendor is selected again to do work, are we looking at the quality of work that was done as part of making that determination if they they will get another contract?
Lauren Gray
2:04:56
Previously, I would assume.
2:04:58
And that's Yes.
2:04:59
Okay.
Shin Kim
2:05:00
Yeah.
Chris Banks
2:05:00
I I I mean, I asked that question because we you know, on the ground, you don't see that.
2:05:07
So I wanna kinda understand what's the disconnect.
2:05:10
And I think, obviously, this is also associated with the the issues we we had with with with Universal and, you know, this ongoing theft against the NYCHA residents.
2:05:26
So I just wanna know across the board, how are you dealing with that and and and making sure quality assurance is factored in when you're given in the another contract.
Lauren Gray
2:05:38
So NYCHA, during 2022 through 2024 filled out, five what's the appropriate word in in your we did five performance evaluations that was submitted to procurement, to ensure that if we got future bids from Allied, that would be a factor.
2:05:57
And documenting this poor performance helps us to not choose a poor performing vendor in the future.
2:06:02
K.