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Q&A
Discussion on implementing a resident feedback system for NYCHA vendors
2:06:03
·
3 min
Council Member Chris Banks questions NYCHA representatives about the implementation of a resident feedback system for rating vendors, as recommended by a comptroller's report. NYCHA acknowledges the importance of resident feedback but has not yet implemented such a system.
- NYCHA currently lacks a formal mechanism for soliciting resident feedback on vendors
- NYCHA representatives agree that getting feedback from residents is important
- Council member expresses frustration at the lack of progress in implementing the feedback system
Chris Banks
2:06:03
When it comes back to engaging and getting feedback from the residents, in 2024, a comptroller report recommended that NYCHA provide residents with a platform for rating their vendors and viewing other residents' reviews.
2:06:21
At a hearing before this committee on February twenty sixth of twenty twenty five, NYCHA testified that it would implement this recommendation after future consideration.
2:06:34
Can you share the status or update us on?
Shin Kim
2:06:40
Thank you for that question.
2:06:42
The procurement department currently does not have a mechanism to solicit formal feedback from residents, but we like to note that in the case of the current RFP that is out on the street for fire security guard services, TA leadership input and feedback was incorporated into defining the scope and the requirements.
2:07:02
We have engaged in conversations to start the dialogue and how it is that we can capture vendor performance at the point of service.
Chris Banks
2:07:10
Do you think that this the recommendation that was made through the comptroller's report, do you think it's needed?
2:07:17
Do you think it's important to get feedback from the residents?
Shin Kim
2:07:21
Absolutely.
Chris Banks
2:07:23
So why is it that you haven't implemented this?
2:07:29
This was actually back in February 2020 I mean, 2625.
2:07:33
It was over a month ago.
2:07:36
And and and now, you know, seeing and speaking to residents and and and and and and the fact that you're you're constantly hearing where vendors are not doing an adequate job, Why do you why do you why don't you think it's important to have implemented this feedback program or so tenants can rate the work of these vendors so we can, you know, we can bring in vendors that are going to provide a quality work for the residents.
Shin Kim
2:08:15
Thank you for that question.
2:08:19
It is, we believe it's very important and it is something that we've started to discuss and we will continue to, we will take this back and continue
Chris Banks
2:08:27
to Well, how important is it?
2:08:30
Because it seems like nothing's been done.
Shin Kim
2:08:34
I believe it's very important to get
Chris Banks
2:08:36
So you believe feedback from the residents is important?
Shin Kim
2:08:39
Yes.
2:08:39
I do believe that.
Chris Banks
2:08:40
So since you believe that it's important, that means that we we hopefully, in the near, near future, that you'll put in a ranking system so residents can weigh in and let you know the quality of work they've received.
Shin Kim
2:08:56
Okay.
2:08:56
Thank you.
Chris Banks
2:08:57
I didn't hear that.
Shin Kim
2:08:58
Oh, I'm sorry.
2:08:59
What was I thought you were making a statement.
Chris Banks
2:09:00
No.
2:09:01
Making a statement, but
Shin Kim
2:09:01
I'm just Yes.
2:09:02
I said, okay.
2:09:03
Yes.
2:09:03
Thank you.