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AGENCY TESTIMONY
DOI recommendations for improving NYCHA's oversight of security and fire guard services
0:21:13
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108 sec
The Department of Investigation made 12 recommendations to improve NYCHA's oversight of vendors providing security and fire guard services. These recommendations aim to address the issues identified in the investigation.
- Suggested implementation of geofencing technology and electronic timekeeping for guards
- Recommended improvements to contract terms, including defining post abandonment
- Proposed changes to inspection procedures and documentation requirements
Jocelyn Strauber
0:21:13
Therefore, DOI made 12 recommendations in its report to improve NYCHA's oversight of vendors providing these services.
0:21:21
Those recommendations include NYCHA contracts for security and fire guard services should include a requirement that a vendor provide a smartphone application for the guards that incorporates geofencing technology and electronic timekeeping that alerts managerial staff when guards leave the boundary of their assigned post during their shift.
0:21:43
NYCHA contracts for security and fire guard services should include a definition of post abandonment that specifies the minimum number of minutes that constitute post abandonment.
0:21:54
NYCHA should provide security guards with a designated security desk on the main floor of the building to serve as a central location for the guards.
0:22:03
NYCHA should also post signage in the lobby with information about contracting contacting NYCHA for emergencies or with complaints or inquiries.
0:22:12
NYCHA should require OSS to conduct and document a minimum number of unannounced inspections each month.
0:22:20
NYCHA should revise the security guard field inspection report to require that inspections include a check that the lobby doors are functioning properly to specify the deficiencies related to security infrastructure be immediately reported and to provide an electronic method of submitting that form.
0:22:38
NYCHA should also establish a process for receipt and verification of invoices, certified payroll, electronic timekeeping and geo fencing records prior to payment.
0:22:50
NYCHA should require the vendor to provide biweekly invoices to permit timely CCTV footage review and NYCHA should retain the relevant footage until the invoice has been approved.