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Q&A
Incorporating resident feedback in contractor oversight
1:52:41
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38 sec
Council Member Chris Banks emphasizes the importance of involving residents in the oversight of security and fire guard contractors. NYCHA representatives acknowledge the need for improvement in this area and commit to incorporating resident feedback in the near future.
- NYCHA agrees to include resident feedback in quarterly meetings
- Proposal to implement a ranking or rating system for guards based on resident input
- NYCHA commits to implementing this resident feedback system soon to avoid repeating past oversight issues
Chris Banks
1:52:41
And I and I I have to constantly mention this or ask this.
1:52:45
What role how are you bringing in the residents in that report card or this or this oversight?
1:52:53
Are you speaking to residents more now than you were before?
1:53:13
Can you do that in can you commit to doing that in the near
1:53:17
Because we don't wanna repeat of this.
Lauren Gray
1:52:58
I I think with the quarterly meetings, I think that's a great idea is getting their feedback about guards at their sites and almost, like, giving them a ranking or a rating and seeing where we can improve.
1:53:10
This is something we'll incorporate in the future for sure.
1:53:16
future?
1:53:16
Absolutely.
1:53:18
No.
1:53:19
When