Your guide to NYC's public proceedings.
AGENCY TESTIMONY
Oversight failures by NYCHA and Allied Universal
0:20:01
·
72 sec
The investigation found that both NYCHA and Allied Universal failed to consistently provide required oversight of security and fire guard services. This lack of oversight contributed to the numerous lapses in service.
- NYCHA's Office of Safety and Security (OSS) did not consistently conduct or document field inspections
- Failures in oversight led to unidentified guard absences and other non-compliance issues
- NYCHA paid Allied Universal for services that were not provided
Jocelyn Strauber
0:20:01
DOI attributed these lapses in security and fire guard services in part to NYCHA and Allied Universal's failure to consistently exercise required oversight of the security and fire guards that could have prevented or mitigated the guards' absences and other noncompliance.
0:20:18
The contract, well as NYCHA's standard operating procedure manual, required NYCHA to actively oversee security and fire guards.
0:20:26
At NYCHA, oversight was the responsibility of the Office of Safety and Security, OSS, a department that did not consistently conduct field inspections of the security and fire guards and did not document the inspections that it did conduct for multiple consecutive years of the contract term.
0:20:45
As a result of these failures, NYCHA and Allied did not identify and promptly address the guards absences and other noncompliance and Allied Universal billed and NYCHA paid for services which NYCHA did not in fact receive.
0:21:00
While Allied Universal is no longer providing services to NYCHA, NYCHA has committed to provide security guards at senior buildings and continues to be legally required to provide fire guards wherever necessary.