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AGENCY TESTIMONY

APS referral process and initial assessment

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The APS referral process involves contacting the central intake unit, which assesses potential eligibility. If deemed presumptively eligible, an in-home assessment is conducted within a specified timeframe.

Referrals can be made through 311, a dedicated phone line, or online
Initial home visits occur within 24 hours for life-threatening situations or 3 business days otherwise
Caseworkers assess various factors including health, living conditions, and potential risks during the initial visit

John Rojas

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When someone makes a referral to APS, our central intake unit asks a range of questions to gather an understanding of the risk factors present and whether the individual may be eligible for services.

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If you or someone you know needs help, you can refer them to APS by calling 311, calling DSS one number at (718) 557-1399, Monday through Friday from nine to five, or completing a web referral at newyorkcity.gov APS refer.

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APS does accept self referrals.

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If a situation is an emergency or life threatening, APS advises calling 911.

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If the central intake unit decides that the referred individual means meets presumptive eligibility, he or she will be visited at home to initiate the assessment within twenty four hours if the situation presents as life threatening or within three business days in all other situations.

0:09:35

At initial APS home visit, an APS caseworker will review an individual's physical and mental health living conditions, household budget and sources of income, status of rent and utility payments, ability to handle the activities of daily living, and any reported or unreported risk factors.

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The caseworker will evaluate if there is evidence of abuse and or neglect, financial exploitation or other potential hazards.

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APS eligibility criteria and state mandates

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APS services and interventions