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Q&A
APS staff training for complex cases
0:49:10
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117 sec
Council Member Crystal Hudson inquires about the training APS staff receive to evaluate complex elder abuse, mental health, and neglect cases. Deputy Commissioner Gili Hershkovich-Kim explains the comprehensive training program for APS staff.
- New hires undergo two series of training: internal training and training funded by the Office of Children and Family Services
- Ongoing training opportunities are provided on topics such as elder abuse, engagement skills, and safety in the field
- In 2024, 60 new hires received training
- Staff are also given opportunities to attend trainings provided by community-based organizations
Crystal Hudson
0:49:10
Can you describe the training APS staff received to evaluate complex elder abuse, mental health and neglect cases?
Gili Hershkovich-Kim
0:49:17
Absolutely.
0:49:18
So APS invests a lot in training.
0:49:22
We acknowledge the importance of training the staff on an ongoing basis.
0:49:29
When staff is are onboarded, they go through two series of training.
0:49:34
They go through a training that is provided internally by our training department to start the process of identifying their their professional needs and training them on on different modules that are required as part of their role as an APS caseworker.
0:49:58
In addition to that, we receive training funded through the Office of Children and Family Services that is a required training for any new staff member.
0:50:10
We provide our staff with ongoing training opportunities as it relates to elder abuse, engagement skills, safety in the field, various other trainings that are relevant for their for their role.
0:50:30
Just just just for a little bit of a number of preference, in 2024 we trained a 60 new hires for our new hire training.
0:50:45
We provide our staff with opportunities to attend trainings that are provided by other entities like community based organizations when they offer any type of training that relates to elder abuse, resources, or any other opportunities that are available.