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Q&A
H&H's handling of Section 1557 complaints related to disability discrimination
0:33:44
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59 sec
Council Member Mercedes Narcisse inquires about the number of Section 1557 complaints NYC Health + Hospitals (H&H) received related to disability discrimination in the past year and the organization's process for handling such complaints. Ivelesse Mendez-Justiniano, Chief Diversity Equity and Inclusion Officer at H&H, responds with information on complaint handling and escalation procedures.
- H&H reports no documented complaints regarding disability discrimination in response to Section 1557
- The organization has a centralized grievance mechanism with patient experience officers at each facility for initial intake
- Complaints are also brought to the Office of Diversity, Equity and Inclusion
- No documented complaints have been escalated to the U.S. Department of Health and Human Services
Mercedes Narcisse
0:33:44
How many section of fifteen fifty seven complaints did HNH receive relating to disability discrimination in the last year?
0:33:55
What is H and H process for handling complaints and have any section of fifteen fifty seven complaints gone to the US Department of Health and Human Services?
Ivelesse Mendez-Justiniano
0:34:07
I have Alice Mendez, New York City Health and Hospitals.
0:34:10
So we have had no documented complaints regarding disability discrimination in response to fifteen fifty seven.
0:34:18
We do have a centralized grievance mechanism where we have each patient experience officer at every facility which will conduct intake of any facilities and then they're also brought up to the office of diversity, equity and inclusion.
0:34:32
To our knowledge we have had no documented complaints that have been escalated to U.
0:34:38
S.
0:34:38
Department of Health and Human Services.
Mercedes Narcisse
0:34:40
I'm very proud to say I work at H and H.