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PUBLIC TESTIMONY
Testimony by Lewis Dubuque, Vice President, Northeast of National Waste and Recycling Association on Commercial Waste Zones
2:20:37
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154 sec
Lewis Dubuque, representing the National Waste and Recycling Association, provided testimony on the implementation of New York City's Commercial Waste Zone (CWZ) program. He emphasized the need for intentional planning, clear communication, and data-driven adaptability in the program's rollout.
- Requested DSNY to share the full zone implementation timeline with awardees due to financial and operational implications
- Supported the establishment of a commercial waste zone working group for consistent feedback and issue resolution
- Urged DSNY to strengthen customer education efforts and work with awardees to avoid confusion during the transition period
Lewis Dubuque
2:20:37
Good afternoon, chair.
2:20:38
My name is Lou Dubuque and I'm the vice president for the National Waste and Recycling Association's Northeast chapters.
2:20:45
Our member companies will be servicing customers in 19 of the 20 commercial waste zones across New York City when it's fully implemented.
2:20:52
We all agree the rollout of the commercial way zone program requires intentional planning, clear and consistent communication amongst all parties, and data driven adaptability to address the reality of the program's real time implications.
2:21:05
A smooth transition hinges on awardees' ability to carry out the requirements of local law one ninety nine and DSNY's rollout instructions.
2:21:15
We staunchly believe that a communicative, proactive, and symbiotic partnership between DSNY and the awardees is the only credible path to ensuring the success of the CWZ program.
2:21:26
To establish that partnership, we request that DSNY address the following considerations.
2:21:32
One, sharing the full zone implementation timeline with awardees is of paramount importance.
2:21:37
Understandably, the rollout timing imposes extensive financial and operational implications on both awardees and non awardees.
2:21:45
Two, we strongly support the establishment of a commercial waste owned working group as proposed within intro number three fifty two from last year primarily sponsored by city council member Sandy Nurse.
2:21:57
Consistent reciprocal feedback will only heighten the DSNY's oversight of critical challenges affecting customers and awardees, unify the distribution of consistent customer facing information, and streamline program related issues resolution pertaining to customer questions, data integrity, and operational quandaries.
2:22:16
And three, effective customer education will dramatically improve transition period efficacy.
2:22:23
Every business across the five boroughs is impacted by the CWZ program.
2:22:27
While awardees consider the transformation daily, local New York City businesses may not understand the program's implications until an awardee sales rep attempts to solicit their businesses.
2:22:38
We believe it is critical for DSNY to strengthen their customer education efforts and work in unison with awardees to avoid confusion during transition period.
2:22:48
Over one year has passed and only one zone has been implemented since awardees executed their agreement with DSNY to fur to avoid further financial operational burdens associated with a lack of program related information, we strongly urge DSNY to share our roadmap for program implementation and elevate a partnership with awardees moving forward.
Shaun Abreu
2:23:10
Thank you.
Lewis Dubuque
2:23:11
Thank you.