Your guide to NYC's public proceedings.
Q&A
Debate over DVS's overall C grade in the report card
0:44:55
·
150 sec
Video Player is loading.
Current Time 0:00
/
Duration 0:00
Loaded: 0%
0:00
Stream Type LIVE
Remaining Time -0:00
Â
1x
- Chapters
- descriptions off, selected
- captions settings, opens captions settings dialog
- captions off, selected
This is a modal window.
Beginning of dialog window. Escape will cancel and close the window.
End of dialog window.
Council Member Holden and Commissioner Hendon discuss the overall C grade given to DVS in the report card. Hendon argues that the grade is not fair and that DVS deserves at least a B based on their performance and improvements.
- Hendon cites significant increases in veterans and families served, social media impressions, and website visits over three years
- The commissioner highlights DVS's efforts in continuous improvement and incorporating community feedback
- Hendon argues that DVS's performance aligns more closely with the definition of a B grade than a C grade
Robert F. Holden
0:44:55
Alright.
0:44:55
Let's talk about the grades now.
0:44:57
I I know my students didn't like a C grade, but because I taught for forty something years and C was not great, but it was an average grade, at least in college.
0:45:10
It showed average work, but DBS received an overall grade of C in the report, with C defined as adequate performance and capability, some evidence of continuous improvement activities, sufficient evidence of internal assessments of performance, and or capability gaps, internal processes need improvement.
0:45:30
Do you feel that, the C for that is a fair grade in DVS?
James Hendon
0:45:36
I I don't feel that's a fair grade.
0:45:37
I think that when I look at the definition What would you say
Robert F. Holden
0:45:39
was a
Disabled Veteran Street Vendor
0:45:40
fair grade?
James Hendon
0:45:40
I think at least a B.
0:45:41
And I say this because when you look at the numbers, if you're grading a student, that student goes over the past three years, just speaking that veterans and families served metric, roughly 1,000 to roughly 3,000 to roughly 10,000 over a three year period.
0:45:55
If you look at that student and their social media impression goes from 245,000 to 362,000 to 474,000 over a three year period.
0:46:02
You look at that student, they go from, for site visits to their site, 28,000 to 125,000 to 161,000 over a three year period.
0:46:09
I think it's hard to say that student is a C student.
0:46:13
And you have to say that we've been doing something to try to take in the feedback from our community and incorporate it.
0:46:19
When I look at the B definition, it's positive performance and capability.
0:46:23
I believe that is what we're doing.
0:46:24
It's extensive evidence of continuous improvement activity.
0:46:27
I believe that's what we're doing.
0:46:28
And then there's widespread evidence of internal assessment of performance and or capability gaps.
0:46:32
I think that for us, case in point is the VetConnect situation where there was a lot of feedback from our community on how to upgrade our case management platform so we can be better with how we're serving our veterans and closing the loop with them.
0:46:44
It's not online yet simply because of contracting issues, but that'll be fully online come July 1, but we heard our community.
0:46:50
We incorporated that feedback.
0:46:51
I look at the the different surveys we've put out as far as our veteran and military family survey from a few years ago.
0:46:57
For our next one, we'll be unveiling that on May 15.
0:47:00
So we are serving our folks to get input, once again, with more than 1,500 respondents.
0:47:04
And then I look at things like the community engagement sessions we hold, our presence at the Veterans Advisory Board sessions.
0:47:09
I look at the summits that we put together and other events, and I feel as though we do what we can to create this feedback loop where we can hear our community and its leaders and give them forms where they can speak and we can account for those things.
0:47:22
And so for those reasons, think the right grade should be at least a B.