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Q&A
Long-term needs assessment and DVS intake process
0:55:53
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115 sec
Council Member Holden inquires about long-term formal needs assessment for veterans, and DVS staff explain their current intake process and needs identification methods.
- Michael Bokini describes a preset list of questions used to identify multiple needs when veterans contact DVS.
- The intake process aims to uncover additional needs beyond the initial reported issue.
- DVS staff emphasize the importance of addressing both veteran-specific problems and general issues that may require referrals to other city agencies.
Robert F. Holden
0:55:53
think that'll change change the situation.
0:55:55
So the commitment to long term formal needs assessment for veterans beyond the survey, you know, like bringing in external experts.
0:56:12
Is that something you can kind of address?
0:56:17
I want to defer to Mike a little
James Hendon
0:56:18
bit on this, on the care coordination side, but I believe that we already, when we bring someone as part of the workflow, that something like this is already occurring.
0:56:25
But Mike, yep.
Michael Bokini
0:56:26
Yes.
0:56:27
So when we're contacted by a veteran, whether it's in person, online, email, through our website, phone call, we have a preset list of questions that we ask them to try to identify all the needs that they might be facing, because they might turn up reporting one need, but through the process of talking to them, we end up opening multiple cases for them.
0:56:47
So a housing client might never have filed a VA claim.
0:56:50
A VA somebody filing a VA claim might be unemployed.
0:56:53
Somebody who's unemployed might be thinking they want to start a small business.
0:56:56
So, we try to address the need that they come to us with, but also figure out what else they might need.
0:57:03
Whether it's a veteran program, or another city program that we might be able to refer them to, keeping in mind that not every veteran who comes to us with a problem is necessarily experiencing a veteran problem, where there is a veteran program specifically set up to benefit them, but they may have a question that they just need someone to answer their call at another city agency.
0:57:24
And that's where it's great that we have the partnership with other city agencies, where they have identified veteran liaisons, so there's a person within that organization who sort of a friendly face to take that veteran's question.
Robert F. Holden
0:57:35
A needs assessment for the whole veteran population.
Michael Bokini
0:57:40
Oh, I see, I see.
Robert F. Holden
0:57:41
Yeah, that's what the question, yeah.
Michael Bokini
0:57:44
Yeah, so I think he needs a survey of what the needs would be.
0:57:47
So I don't know.