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Q&A
CUNY's approach to student feedback and proposal for MetroCard assistance
1:05:41
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151 sec
Vice Chancellor Reine Sarmiento discusses CUNY's current methods for collecting student feedback and proposes incorporating MetroCard assistance into their existing programs. Council Member Eric Dinowitz emphasizes the importance of these initiatives.
- CUNY primarily relies on school-based surveys and feedback for retention data
- Sarmiento proposes incorporating MetroCard assistance into CUNY's bridge program
- The suggestion is made to use student ambassadors, similar to those helping with FAFSA applications, to assist with MetroCard applications
- Dinowitz reiterates the ultimate goal of providing free MetroCards while acknowledging the importance of interim solutions like Fair Fares
- The discussion highlights potential strategies for improving student access to transportation assistance within CUNY's existing framework
Eric Dinowitz
1:05:41
See students, the power of advocacy?
1:05:45
Thumbs up.
1:05:46
Alright.
1:05:46
So so this actually leads to the previous question, which is in what ways are you soliciting thank you.
1:05:53
Thank you, mister Rodes.
1:05:54
In what ways are you soliciting feedback from students?
1:05:59
In what ways are you collecting data from students to inform your decisions about which of these initiatives should or can be prioritized or maybe initiatives we hadn't heard of?
1:07:51
Yes.
1:07:52
And, again, ideally, it's free Metro cards.
1:07:55
But, again, the city council funds programs to the bare minimum reduce the cost of Metro cards.
1:08:02
And if it's not advisers, student ambassadors, I think I think could Hard to tell.
1:08:08
Yep.
1:08:09
Sort of game changer for a lot of our students.
1:08:11
Councilmember Brewer?
Reine Sarmiento
1:06:15
The surveys that we've conducted in terms of retention have been more school based than every than anything else.
1:06:24
So when Zaleka works with the individual colleges about where reconnect funds should go or where their students are dropping out, it's from the colleges that get get feedback directly from the students because they're the ones calling them.
1:06:39
We have not as of yet directly contacted the students who have separated because the times when which we have done that, the response to those surveys are very poor.
1:06:54
But to address your questions regarding the MetroCard, I see this as an opportunity and would very much like to come back and give you some data on the increase of the MetroCard usage by incorporating that into our bridge program.
1:07:15
It doesn't have to be academic advisors.
1:07:17
It could be students talking to students because currently we have over 200 students helping students with the FAFSA.
1:07:26
So you could imagine if they just took one more step in applying for MetroCard assistance, it might be the game changer.
1:07:35
So thank you for bringing it to our attention and maybe the focus the focal point would be them as they come in just like the FAFSA.
1:07:44
Once they do it once, they're able to do it again to be able to start that ball rolling and get that number up.
1:07:55
Correct.