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Q&A
Discussion on effective notification methods for Housing Connect
2:09:37
·
94 sec
Council Member Sanchez and Joshua Stephenson discuss the challenges of notifying constituents about Housing Connect updates, considering the digital divide and prevalence of scams.
- Stephenson suggests a provider portal for trusted agencies to access notifications directly
- Emphasizes the importance of timely notifications to avoid last-minute rushes
- Highlights the need for improved filters in the Housing Connect interface
Pierina Ana Sanchez
2:09:37
So just, Josh, and I wonder your your your feedback on what works in terms of breaking through.
2:09:49
You know, our constituents receive many scam texts, many scam calls.
2:09:55
Some folks won't know won't understand the difference between WhatsApp and a text message.
2:09:59
They'll never check the the text message, but they will check WhatsApp.
2:10:03
You know, there's so many different examples of the the digital divide and how it gets in the way of of notifications.
2:10:09
Right?
2:10:10
So what what do you think is the the best way to reach people?
Joshua Stephenson
2:10:15
I honestly, I think it would be provider portal because that way I'd be able to log in and then actually call them myself.
2:10:22
My we could call them ourselves and let them know, hey.
2:10:24
You need to come in because we just got a notification that you need to upload documents.
2:10:29
We are a trusted agency in our neighborhood.
2:10:34
Our clients usually answer our phone calls, but a lot of times, you know, because they're getting so many texts, because they're getting so many calls, it just they just don't see it because they're getting so overwhelmed.
2:10:44
So I really think a provider portal where we could actually Instead of responding, we could actually preempt the issue because one thing that happens a lot is a client will find out on the last day that they have to upload documents that it's the last day and they'll come in without an appointment.
2:11:01
You you said your office has a wait list until July.
2:11:04
People just show up, so do we.
2:11:06
But people will show up on the last day we can't help them.
2:11:11
Right.