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Q&A
Discussion on Housing Connect system redesign plans
0:21:31
·
125 sec
Council Member Sanchez inquires about HPD's plans for redesigning the Housing Connect system. Acting Commissioner Tigani provides details on the timeline, scope, and process for the overhaul.
- HPD has secured funding, technical advisors, and contracts for the redesign
- The agency expects the redesign process to take about a year
- HPD has been engaging with stakeholders, including marketing agents, through formal roundtables
- Regular updates to Housing Connect occur every two months, but this will be a more comprehensive overhaul
Pierina Ana Sanchez
0:21:31
So for starters, very excited to see a reference to a redesign of the Housing Connect system.
0:21:42
Can you just talk a little bit more about that?
0:21:44
What what time I know you, the agency has been engaging stakeholders.
0:21:47
What's your timeline and time frame and and sort of the the scope of changes that you're considering?
Ahmed Tigani
0:21:54
Absolutely.
0:21:54
So we've already put in place maybe the hardest part of the work, is making sure that we have both the funding in place, the technical advisors in place, the contract in place to be able to have the team that works through the changes we wanna work on.
0:22:10
We've also, again, I'm very grateful to the support of HTC, been able to bring on additional staff just to work through our scope of work and make sure that we have the team in place.
0:22:21
Right now, we believe that the next year is a critical year for us in being able to not only ensure that we have the right business requirements through the conversations we've had with partners.
0:22:33
Those conversations happen every day informally, but we've also launched a series of more formal round tables with marketing agents.
0:22:43
Going back to last fall, we've had eight so far and we continue we'll continue to have more with a plan to bring in some subset for user testing when the appropriate time happens.
0:22:53
So from a timeline perspective, we had started this process from the research and analysis, you know, deep dive probably in the fall.
0:23:02
We had been going much earlier in terms of building up what we thought we needed since probably the last launch, which was 2020, was the last time we refreshed Housing Connect.
0:23:13
We actually make updates to Housing Connect every two months or so because things come up.
0:23:18
New technology is introduced by marketing agents or owners where they are they are changing the way that they are working with applicants.
0:23:27
So are doing regular updates.
0:23:29
But this overhaul is probably gonna be the better part of next year, and we'll we'll hopefully be able to stay track on that.