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Q&A
Current adoption rates and efforts to increase participation in Big Apple Connect
0:39:57
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34 sec
Council Member Gutiérrez inquires about the current adoption rates of Big Apple Connect among NYCHA residents and efforts to increase participation. OTI officials provide information on the program's reach and outreach strategies.
- Approximately 80% of eligible NYCHA residents are connected through Big Apple Connect
- This represents a significant increase from previous connectivity rates of 50-60%
- Outreach efforts include door-knocking, flyers, and on-site sign-up events in collaboration with providers and NYCHA
Jennifer Gutiérrez
0:39:57
Okay.
0:39:58
Okay.
0:40:00
I know that there is still a small portion of correct me if you said 80% of NYCHA residents are connected?
Brett Sikoff
0:40:08
It's a Big Apple, yes.
Jennifer Gutiérrez
0:40:09
Big Apple, okay.
0:40:12
Is there any plan to and I've asked the commissioner this before.
0:40:15
You know, I was like, what is the reason?
0:40:16
And, you know, it ranges.
0:40:18
But as to like why people aren't connected, is there any update?
0:40:22
How are you all engaging with the remaining 20% to ensure that they are connected or just maybe they are connected to the Internet already and just not with Big Apple cutout,