Your guide to NYC's public proceedings.
Q&A
Potential improvements in complaint tracking and public information for cable providers
1:09:08
·
56 sec
Council Member Holden discusses the need for better centralization and public access to complaint information about cable providers. Brett Sikoff mentions the current system and potential for improvement.
- Complaints are generally centralized through 311, which may have a dataset identifying the source and category of complaints
- Council Member Holden emphasizes the importance of having a comparison tool for the public to evaluate providers
- The discussion touches on the government's role in providing this information, given that companies are granted franchises and use public space
- The need for deciphering and presenting this information to the public is highlighted, as advertising can be misleading
Robert F. Holden
1:09:08
now you gather this information about complaints.
1:09:11
Is there one place I can go and see how many complaints on Verizon, how many complaints on Spectrum, or?
Brett Sikoff
1:09:18
I'd have to look.
1:09:19
I mean, so generally they're centralized through three one one, so there may be a three one one dataset that that can, you know, identify the source of the complaints or the the category.
Robert F. Holden
1:09:29
This is important because we could we're getting scammed by advertising all the time.
1:09:34
You know that.
1:09:35
And many people can't keep up with this.
1:09:38
Where if we had, you know, like an area that we can see a comparison.
1:09:43
And maybe it's not government.
1:09:45
I mean, if you you could argue, maybe it's not government's, you know, role to do that.
1:09:50
But I think if we're going to give franchises, you know, franchisees and we're gonna give them space in the public domain that we should somehow decipher some of this because it is it's very muddled.