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Q&A
Surveying NYCHA residents about cable usage in Big Apple Connect
1:25:06
·
52 sec
Council Member Jennifer Gutiérrez questions OTI's approach to surveying NYCHA residents about cable usage in the Big Apple Connect program. Brett Sikoff provides information on their current survey practices and potential for future improvements.
- Current surveys focus on Internet usage, not cable TV usage
- Gutiérrez suggests including questions about cable usage in future surveys
- Sikoff agrees to consider adding cable-related questions in future in-person surveys
- OTI's current survey is limited to five straightforward questions
- Gutiérrez expresses intent to personally survey NYCHA residents about cable usage during summer visits
Jennifer Gutiérrez
1:25:06
and tech Is that part of your is that I'm sorry.
1:25:08
Is that included in your surveys?
1:25:10
Are you asking tenants like, are you connected to cable?
1:25:14
Are you using cable?
Brett Sikoff
1:25:15
No.
1:25:15
It was focused on the Internet and how they're using the Internet.
Jennifer Gutiérrez
1:25:17
But the cable is like the it's like a big part of your contract.
1:25:20
It's a big reason why you designated these providers.
1:25:24
Correct?
Brett Sikoff
1:25:24
It it is.
1:25:25
Again, tying back to the
Neelesh Shah
1:25:26
fact that they had And
Jennifer Gutiérrez
1:25:28
getting quickly connected.
1:25:29
Yes.
1:25:29
I understand that.
1:25:30
I just I feel like if you're sending out surveys, I feel like it's a missed opportunity not to say like how relevant is this cable subscription in 2020 We
Brett Sikoff
1:25:40
intended to have a very straightforward five question survey.
1:25:44
So a lot of questions
Jennifer Gutiérrez
1:25:45
got One question is do you have cable at home?
1:25:48
Are you using cable?
Brett Sikoff
1:25:49
We can certainly do that when we do the in person surveys.
1:25:51
We can do have a more
Jennifer Gutiérrez
1:25:53
Alright.
1:25:53
Well I'm gonna be at NYCHA this summer.
1:25:55
I'm gonna be at NYCHA so I'm gonna see.
1:25:56
I'm gonna ask folks.
1:25:57
Okay.