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Q&A
Data and performance metrics tracked related to contract retroactivity
0:55:01
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107 sec
Council Member Adams inquires about the types of data and performance metrics the agency already tracks related to contract retroactivity. Executive Director Sedillo provides an overview of the various metrics they monitor.
- The agency tracks total contract backlog across agencies and on an agency-by-agency basis
- They monitor invoices that have aged disproportionately
- Budget modification cycle times are also tracked
- Qualitative data on sector sentiment is considered important
- This data is shared with agency partners to highlight bottlenecks and areas for intervention
Adrienne E. Adams
0:55:01
along with that, executive director then, what kinds of data or performance metrics does your agency already track related to retroactivity?
0:56:04
Okay good.
0:56:04
So would the agency be able to easily incorporate that into required corrective action plans?
Michael Sedillo
0:55:09
Great question.
0:55:10
Thank you, Speaker Adams.
0:55:11
A few things.
0:55:12
So we look at the total contract backlog across the agencies and then agency by agency.
0:55:18
We also look at invoices and those that have aged disproportionately high amounts of time.
0:55:24
We look at budget modifications, cycle times there, and how long that is taking agency by agency.
0:55:30
And then we also look at qualitative data because I think the sentiment of the sector is just as important here.
0:55:35
You look at some of our agencies who have lower cycle times and the sentiment from the sector is that they're really good partners and have a strong culture of customer service, and I think that's just as important.
0:55:46
And so those are some of the things that we show our agency partners, and then I know Mox works with them daily, especially on the timely registration initiatives to really provide that data service to them to shine a light on where some of the bottlenecks are and where some of their interventions ought to be really focused.
0:56:11
I think that they would probably rely on some of those pieces certainly, but I do think that the gist of the action plan is significantly different in that it requires alignment across the organization and with city hall principles.
0:56:26
And again, I think that's really what's key here.
0:56:28
So the action plans have to be developed by the chief nonprofit officers.
0:56:32
They're the ones that are accountable for their agency's results and the sentiment with their agency partners.
0:56:37
And the agency head has to sign off on that such that it is something that everyone across units, program, budget, fiscal, legal is really aligned with and rowing in that same direction.
0:56:48
Did you want