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Q&A
Staffing and point of contact for nonprofit payment delay inquiries at DSS
1:12:31
·
41 sec
Council Member Julie Won inquires about the staffing and point of contact for nonprofit payment delay inquiries at the Department of Social Services (DSS). Diane Mamet, Executive Director for Nonprofit Engagement and Chief Nonprofit Officer at DSS, explains her role in addressing these concerns.
- Diane Mamet serves as a central point of contact for providers to escalate issues
- Multiple touch points exist across the agency for contracting, budgeting, invoicing, and programmatic matters
- Mamet can connect providers with other areas of the agency to ensure they have necessary information
Julie Won
1:12:31
How many staff members do you have in your office to respond to all the incoming from nonprofits that are having payment delays?
1:13:04
So right now you're the main point of contact for everyone to reach out to?
Diane Mamet
1:12:39
It's a great question.
1:12:40
So as our new chief nonprofit officer, I do serve as a central point of contact for providers who need to escalate issues or if they have challenges, I can connect them with other areas of the agency to ensure they have all the information that they need.
1:12:55
But there are several touch points across the agency who not only work on contracting, but budgeting, as well as invoicing and programmatic things.
1:13:08
I'm one of the main contacts, yes, at the agency.