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Q&A
Staffing and resource needs for managing oversight
0:44:17
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84 sec
Council Member Adams inquires about the need for additional staff or technical resources to manage oversight. Director Yu responds by outlining recent and planned investments in staffing and resources for MOCS.
- MOCS will be funded for 20 additional positions to support the Passport help desk
- Enhanced contracted resources will be provided to handle Passport service desk tickets
- Improved Passport functionality related to processing financial transactions is planned
- Yu expresses appreciation for the administration's investment in MOCS and its impact on nonprofit providers
Adrienne E. Adams
0:44:17
Okay, alright thank you.
0:44:20
Do you anticipate needing additional staff or technical resources to manage this oversight and if so, can you specify what roles or responsibilities would require additional capacity and why current staffing or systems are insufficient to meet the needs?
Kim Yu
0:44:45
Thank you for the attention to this and lifting up this issue.
0:44:50
As executive director Sadio mentioned in his testimony, it has been challenging time for the city Of New York for all of us.
0:44:59
But I am pleased to announce that as part of the exec budget plan, MOCs will be funded in additional 20 additional positions to support our passport help desk.
0:45:13
We will have enhanced contracted resources to handle our passport service desk tickets.
0:45:20
And we will see through some improved passport functionality related to processing financial transactions, including non sequential transaction processing.
0:45:31
We're appreciative of the administration for this investment in not just our organization, but for all that touch our organization including the nonprofit providers.