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Q&A
Challenges in interagency coordination and referrals
1:09:20
·
76 sec
Council Member Williams inquires about the challenges in interagency coordination and referral processes, particularly with agencies where CCHR may not have as strong a relationship. She emphasizes the importance of seamless handoffs to avoid frustration for people interacting with multiple agencies.
- Williams acknowledges that relationships may vary between different city agencies
- She expresses concern about the potential for people to be 'spent around' to multiple agencies or individuals within agencies
- The council member seeks information on where warm handoff processes might be lacking and what efforts are made to establish better coordination
- The discussion highlights the complexity of interagency relationships and the need for improvement in some areas
Nantasha Williams
1:09:20
Okay and this is probably like a difficult question to ask but I'm thinking you know I know you like said with SBS and moped you have like a better relationship but I remember we had a hearing I think with DCWP about your relationship with them.
1:09:39
Again I just mentioned DOB, so are they responsive?
1:09:44
Like when you refer like people from CCHR, are these how do these other agencies like respond to that?
1:09:51
Because I gather, you know, there's tons of city agencies.
1:09:54
I'm sure you don't have like this seamless warm handoff process with each situation.
1:10:01
So I'm just wondering like if you don't have that, like where do you not have that?
1:10:07
And if you don't have it, do you work to try to establish more of a warm handoff because I again, you know that's like one thing that I'm very passionate about because people are typically interacting with government in these cases under duress and I think it's like really frustrating when people have to be like spent around to many different people within an agency or worse multiple agencies?