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Q&A
Discussion on common ADA rules and compliance challenges for small businesses
0:48:32
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86 sec
Council Member Feliz inquires about the most common ADA rules that small businesses struggle with, and Haris Khan from SBS provides insights on the varied challenges businesses face regarding ADA compliance.
- Khan emphasizes that ADA-related challenges can vary greatly between businesses, even on the same street
- Digital accessibility and physical accessibility (e.g., needing ramps) are identified as common issues
- SBS refers to their business accessibility web page as a resource for businesses seeking information on compliance
Oswald Feliz
0:48:32
Talk to us about some of the ADA rules that you generally hear about when speaking with small businesses about this issue.
0:48:39
What are some of the most common rules?
0:48:41
Is it the business needing a ramp?
0:48:44
Or yeah, talk to us about some of the rules.
0:48:46
Website issues.
0:48:46
It
0:49:12
Yeah.
0:49:12
Based on your conversations with the small businesses, which are some of the rules that you've heard businesses struggle to comply with due to costs, how difficult it is to comply, and anything else.
Haris Khan
0:48:48
really varies depending on the small business.
0:48:49
In New York City, no two businesses are the same.
0:48:52
So you be in Chinatown.
0:48:54
You could be on the same street, and one business has a very different ADA related challenge than another business.
0:48:59
But certainly, digital accessibility is an issue that comes up, and as well as physical accessibility with the storefront business maybe needing a ramp or other adjustments to be ADA compliant.
0:49:24
So we would defer to CCHR on the complaints that they've received with businesses being noncompliant on portions of city's human rights law.
0:49:32
Just through our general course of work, it is digital accessibility that comes up and also physical accessibility.
0:49:37
And on digital accessibility and physical, we've got this business accessibility web page on our My City business site.
0:49:44
We encourage New Yorkers to go to nyc.gov/business.
0:49:48
And they can access that resource.
0:49:49
It's available in 11 languages.
0:49:52
And we make sure that the content there is refreshed and updated with expertise from MOPD and CCHR.