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Q&A
Q&A on street light maintenance and replacement process
2:07:12
·
3 min
Council Member Amanda Farías inquires about the process and timeline for replacing street lights in her district. DOT officials explain their standard procedures for light bulb replacement and addressing more complex electrical issues.
- Simple bulb replacements typically occur within a week
- Electrical current issues requiring Con Ed coordination can take longer
- DOT officials acknowledge the need to improve communication about the status of repairs
Amanda Farías
2:07:12
Just a question regarding street lights and street lighting, several constituents in my district have complained of street lights being out, their bulbs not being replaced for even sometimes upwards to a year.
2:07:24
I know myself and my office are consistently reminding folks to use our three one one process.
2:07:29
I know if I see whether it's a stoplight or a street light out, I take a picture, 311 app is overwhelmed with service request numbers, but I just want to know how long it usually takes for DOT to replace these light bulbs on average and if there's internal policies of DOT that have a mandated length of time, and then how to how long does it typically take to close these cases when complaints come through for three one one?
2:09:46
I just ask, in terms of needing CONED to step in with an electrical current issue, how are folks notified?
2:09:53
Do you typically just respond to the three zero one request stating that it's in like it's pending or it's held over?
2:10:00
Are you typically relating those to for example my office?
Ydanis Rodriguez
2:07:58
Definitely we have the street lighting most of the 6,000 miles of a street that we have we composed by 44,000 intersections.
2:08:15
By standard, we run a very tight we in house and contract resources taking care of the light.
2:08:23
I was one of those council members calling DOT when I didn't see a light working in my district.
2:08:28
And I never take that approach as you tell me which intersection the light pole is the light is not working because I think as an agency, you know, we take very irresponsible the commitment that we've been asked to be in this role.
2:08:45
We are very proud of what we how we keep, you know, our light in our light poles.
2:08:52
That's in the general piece.
2:08:53
When it came to the details, I will leave it to the first epic commissioner to get into more details.
Margaret Forgione
2:08:58
Thank you for the question.
2:09:00
So the easiest thing that we can do is just replace a light bulb in a street light that has been burnt out.
2:09:08
So those requests are handled very quickly, generally within a week.
2:09:12
So if it's only a burnt out bulb, that is very quick, and we have contractors who do that work for us.
2:09:17
What does take longer sometimes is when there's a problem with the electrical current, and that's a situation where we have to coordinate with Con Ed in order to come in and repair electrical current, and that's often sometimes where there are these frustrating situations where it does take a lot longer.
2:09:35
So those are the situations.
2:09:36
If you ever have those and you're feeling frustrated, our borough commissioners can always help with those and we can reach out to CONED and try to
2:10:04
So the question is like how are we explaining exactly what the nature of the problem is?
2:10:09
I will check on how well we do that and if we need to give better information we can do that.
Mercedes Narcisse
2:09:45
keep those Can