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Q&A
NYCHA's approach to emergency maintenance requests explained
3:22:58
·
121 sec
Council Member Chris Banks inquires about NYCHA's handling of emergency maintenance requests. Shaan Mavani, Chief Asset & Capital Management Officer, provides a comprehensive explanation of how NYCHA addresses various types of emergencies, particularly those requiring capital project interventions.
- NYCHA has a triage system to assess whether emergencies require capital project skills (e.g., architectural, engineering, DOB filings)
- A dedicated capital emergencies team handles situations requiring immediate stabilization and develops permanent repair solutions
- Monthly executive meetings are held to address emergency funding needs
- Non-emergency but urgent situations are logged and monitored for future capital project planning
Chris Banks
3:22:58
What types of emergency maintenance requests were rejected?
3:24:58
Alright.
Shaan Mavani
3:23:07
Are we still talking about capital projects or more broadly?
3:23:10
No.
3:23:11
Capital projects.
3:23:12
Okay.
3:23:13
So I can start, and if we wanna talk about actual emergency maintenance or repair requests, can pass it to Eva.
3:23:20
The way we address when emergencies happen, there's as you would imagine a variety of emergencies from fires in apartments that then affect the broader building through finding a structural issue somewhere that needs to be addressed in the course of excavation or working in a foundation to brickwork or things like that.
3:23:39
So for any type of emergency, we quickly assess and triage whether it requires capital projects type of skills.
3:23:47
So specifically, does it require architectural skills, engineering skills, filings with DOB?
3:23:52
If it meets one of these criteria, we have a capital emergencies team who will get involved, who will then immediately stabilize the situation if that requires some initial construction work or shoring or something else.
3:24:04
And then we'll work with architects and engineers we have on call or from our own team to develop out a permanent repair solution or renovation.
3:24:11
We'll then work as an executive group to fund that renovation.
3:24:14
We meet every month to look at emergency funding needs.
3:24:17
And then we will implement that repair.
3:24:21
Now if we have, you know, urgent situations that don't rise to an emergency but require a repair in the next year or the next two years, we will log that and we will make sure we're monitoring and coming back to that to plan that in as a capital project that would be required in the future.
3:24:38
And so those are the emergency situations that would graduate to requiring capital type of skills or a larger funding amount that would be more like a capital investment.
3:24:47
There are obviously a lot of day to day emergencies that can be quite tricky and challenging that don't don't meet those criteria, and those are dealt with through our property management, our skill trades, other functions that Yves oversees.