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Q&A
Discussion of outside consultant for improving candidate experience and auditing process
3:35:55
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136 sec
Council Member Lincoln Restler inquires about the outside consultant mentioned in Director Ryan's testimony, who is helping to develop a roadmap for improving the candidate experience and optimizing the auditing process.
- The consultant is identified as Bloomworks LLC, doing business as GovBloom
- Bloomworks has experience working with federal, state, and local governments
- The consultant will conduct 'discovery sprints' to map out processes and identify areas for improvement
- CFB plans to incorporate direct feedback from candidates and campaigns, potentially including focus groups and beta testing of new tech tools
Lincoln Restler
3:35:55
Thank you, chair Brannan.
3:35:56
I just wanna thank council members for their thoughtful questions, especially around RCV education.
3:36:04
Just a few quick ones from me.
3:36:06
In your testimony, Director Ryan, you mentioned that you're engaging an outside consultant in helping to develop a roadmap for improving the candidate experience and optimizing the auditing process.
3:36:15
Could you just share who that consultant is?
3:36:43
get the name again?
3:36:46
Okay.
3:37:36
And I presume you'll be talking directly to candidates and campaigns to get their feedback?
Félix Matos Rodríguez
3:36:18
We
3:36:43
Can I
Amanda Melillo
3:36:22
are working with Bloomworks which is a company they mostly got their start in the federal government in the digital services office, which has now been abolished, but they have very deep experience in working in both the federal government, state governments, and in local jurisdictions.
3:36:44
Boomworks LLC.
3:36:46
Doing business with GovBloom.
3:36:49
They work in with government agencies and really help them to map out legacy processes, legacy tech, and figure out how to simplify and improve the delivery of service.
3:37:06
So we're engaging with them in a number of what are called discovery sprints where they're going to come in and do a deep dive and map out everything for us that includes the candidate experience from end to end.
3:37:18
What is it the campaigns go through to register with us, to disclose, to get matching They're going to map out our audit process.
3:37:27
And we're going to be able to look at what are things that we can do to just improve the experience overall and to streamline and build new tech tools to support that.
3:37:41
Yes.
3:37:41
Actually I think that is one of the things that I find very exciting.
3:37:46
I think that we have had some methods of getting feedback from campaigns but one of the things that we want to do is prioritize more regular and real time feedback and be able to incorporate that.
3:37:57
And I think we could include anything from campaign focus groups to beta testing of new tech tools before we release them to wider groups.
3:38:07
And we're looking at any and all of the options that are on the table.