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Q&A
Awareness and usage of language access services
3:29:19
·
58 sec
Council Member Rita Joseph inquires about how families are informed of available language access services and the number of requests received. DOE officials explain their multi-pronged approach to communication and provide data on service requests.
- DOE uses various methods to inform families, including robocalls, emails, text messages, flyers, mailers, and public awareness campaigns.
- Over a thousand requests for interpretation services have been received this school year for various types of events.
- Services are available for all types of meetings and documents related to a child's education.
Rita Joseph
3:29:19
Does families know that these services available at meetings?
Kleber Palma
3:29:22
Yes.
3:29:22
So our messaging to families and communities are are multi pronged.
3:29:26
You mentioned a few of them already, robocalls, emails, text messages, flyers, mailers, public awareness campaigns, and actually old school postcards being mailed in the post office.
3:29:37
The message here is that translation and interpretation services are available for everything.
3:29:40
It's not specific to a particular type of meeting or document.
3:29:43
It's for everything, for anything that's necessary for folks to be communicated and engaged in in their child's
Rita Joseph
3:29:48
education.
3:29:49
How many families requested interpreters at a meeting?
Kleber Palma
3:29:53
I we have over a thousand requests so far this school year for different types of events, and they vary from all the way up to the pep meetings, the way to suspension hearings, CAC meetings, and everything in between.
3:30:06
But in addition to that, schools do a lot of engagement at the school level, some of which we can account for and I can get back to you on those specifics, and others which are covered with just bilingual staff who are who are providing that support every single day.