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Q&A
Wait times and referral process for mobile treatment services
0:46:14
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123 sec
Council Member Linda Lee inquires about wait times and the referral process for various mobile treatment services. DOHMH representatives explain the process and timelines for different teams.
- ACT teams have an average wait time of 93 days from assessment to formal enrollment
- During the waiting period, individuals still receive services and care
- All ACT, FACT, and IMT referrals go through a Single Point of Access (SPOA) at the health department
- Once assigned by SPOA, individuals are considered enrolled and start receiving services immediately
Linda Lee
0:46:14
And for each of these services, because I feel like it's easier to just ask and go through them one by one, what's the average wait time for someone who needs to be connected to services?
0:46:27
So if someone is outreached through FACT versus IMT versus the MCTs, how long usually typically are the wait times for them to get connected?
Michelle Morse
0:46:39
I can answer that while Jamie is looking up the staffing for FACT.
0:46:44
So for each team it is a little bit different.
0:46:46
For the ACT teams it's about ninety three days, but just to clarify, from our perspective, that is the time that a person may be waiting from their assessment to be recommended to be on an ACT team to when they're actually formally enrolled in that team.
0:47:05
But during that period of time they are still receiving services and care.
0:47:10
So even though they haven't officially been enrolled into a specific ACT team during those ninety three days they are still receiving support.
0:47:19
For IMT Sorry,
Linda Lee
0:47:21
one question.
0:47:21
So because ACT is part of the state program, is that also where they have to go through the state some protocols where you know they have to do the three assessments and all of those steps before they actually get plugged into services?
0:47:35
Is that same process, do you know?
Michelle Morse
0:47:38
I'll pass that to Jamie Neckles.
0:47:40
Okay.
Jamie Neckles
0:47:42
So all ACT, FACT, FACT and IMT referrals come through our single point of access where we have a team of clinicians at the health department.
0:47:52
My staff were reviewing the applications and determining eligibility and assigning those referrals to a team.
0:47:58
So once the team gets an assignment from SPOA, they are serving that person.
0:48:03
They're not outreaching.
0:48:04
The person is on the team enrolled, and they are you're finding them and engaging them and doing assessments of course to inform the treatment planning.
0:48:13
But once the assignment comes from SPOA, they are on that team and will be served.