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PUBLIC TESTIMONY

Testimony by Arisleyda Estrella-Skinner, President of NYPD 911 Operators Union, on 911 Operator Staffing Crisis

3:58:59

·

71 sec

Arisleyda Estrella-Skinner, President of the NYPD 911 Operators Union, testified about a severe staffing crisis in New York City's 911 operator workforce. She highlighted the critical shortage of operators and its impact on emergency response capabilities.

  • Current headcount is 1,210 operators, with a significant vacancy of 1,412 positions
  • Operators are working 16-hour shifts, 4-5 days a week, handling about 10 million calls annually
  • The department is losing 60-80 operators every three months, faster than they can hire and train new ones
Arisleyda Estrella-Skinner
3:58:59
Hi.
3:58:59
Good afternoon.
3:59:00
My name is Ari Slade Estrella Skinner.
3:59:02
I am the nine one one operators from New York NYPD's local president.
3:59:07
I am here again to testify that we are in a New York City crisis with the nine one one operators.
3:59:13
We are currently as stated this afternoon at a head count of 1,210 members, a vacancy of budgeted allegedly of fourteen twelve.
3:59:22
Sir, we don't have enough operators to answer the crisis of New York City.
3:59:26
We don't have enough operators to dispatch New York City Officers, EMS, OFDNY into any locations of any of New York City.
3:59:34
The nine one one operators are currently working sixteen hour tours five days a week.
3:59:39
Some are working four days a week sixteen hour tours.
3:59:42
Operators handle about a million 10,000,000 calls a year.
3:59:46
We don't have enough date.
3:59:48
We're losing 60 to 80 operators every three months.
3:59:52
It takes us three months to hire operators and to train them.
3:59:55
We're losing operators sooner than we are actually hiring them.
4:00:00
Again, New York City is about to go into a crisis.
4:00:02
We do not have operators to answer your calls of emergency calls.
4:00:06
And that's how simple I'm gonna keep this testimony.
4:00:09
Thank you.
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