QUESTION
Why isn't the data from 311 satisfaction surveys automated for immediate dataset upload, and what steps are being taken to correct this?
0:55:45
·
134 sec
Council Member Robert Holden questions the lack of automation in uploading 311 satisfaction survey data directly into datasets and stresses the importance of having access to this data for addressing constituents' concerns. Martha Norrick commits to coordinating with the 311 open data coordinator for data release.
- Holden expresses concern over not receiving immediate feedback from 311 satisfaction surveys, impacting district service improvements.
- He highlights that consistent survey participation has not translated into actionable insights, particularly in areas like NYPD-related issues.
- Norrick acknowledges the importance of making the survey data publicly available on the open data portal.
- She indicates the Office of Technology and Innovation's intention to work towards releasing the survey data to the public.
- The conversation underscores the necessity for transparency and the actionable use of 311 survey data in service enhancements.
Robert Holden
0:55:45
I just wanted to just follow-up on that one because the survey that the app gives you on 311.
0:55:52
That should be automated where we get the data right away.
0:55:55
We can know satisfaction in different districts different bureaus because I keep filling that out, and I don't know if it goes anywhere.
0:56:05
You know?
0:56:05
So why isn't that automate?
0:56:08
You know, like, where that data is go just gets uploaded, you know, right there into the datasets.
0:56:15
Because right now, I I don't know if it it it works for every agency if they're all doing the survey.
0:56:21
I guess they aren't, but most of my complaints on 311 are NYPD Mhmm.
0:56:27
Related parking and other issues.
0:56:30
But I've been filling out that survey for I think, well over a year.
0:56:35
Mostly negative.
0:56:37
Yes.
0:56:38
The 31 survey, you know, again, it's been a long time.
0:56:41
So that should be we'd but but we're relying on the agency to give us the data or that should be
Martha Norrick
0:56:50
open.
0:56:50
Yep.
0:56:51
It's a dataset that I think would would be included on the open data portal.
0:56:54
I know they I I'm I'm not sure exactly when those those surveys started.
0:56:59
I know it was fairly recent recent.
0:57:02
So, again, like, we will work with the 311 open data coordinator to make sure that that data set is is released up.
Robert Holden
0:57:07
That that's how we correct the situations.
0:57:10
You know?
0:57:10
And if we don't get that, that that's, you know, because my constituent say, I always, you know, fill out that survey, but and they come up to me.
0:57:18
Do you know about the results?
0:57:20
Mhmm.
0:57:20
At least for our district.
0:57:21
And I said, no.
0:57:22
I And so that's, you know, what what We'd
Martha Norrick
0:57:25
be happy to follow-up with you after the hearing.
Robert Holden
0:57:27
I'm sorry.
Martha Norrick
0:57:28
I'm sorry.
0:57:28
With the release date for that.
Robert Holden
0:57:30
Do hear from the complaints of 301 that nothing was resolved
Zachary Feder
0:57:35
Mhmm.
Robert Holden
0:57:35
And they're telling us it was.
0:57:37
Mhmm.
0:57:37
The only, you know, again, the only way to level the playing field is the survey.
0:57:43
Otherwise, it goes into mid you know, into thin air, and we never
UNKNOWN
0:57:47
Mhmm.
Robert Holden
0:57:47
It's allowed to stand.
0:57:49
So Yeah.
0:57:49
That's that's our recourse.
0:57:51
It's important to get that survey.
0:57:53
You know, if you can if you could do anything about that.
Martha Norrick
0:57:56
Yeah.
0:57:56
I we're how be to follow-up after the hearing with the release date for that year.