QUESTION
What is the status of the 311 customer satisfaction survey data's availability and usage?
0:54:09
·
92 sec
The NYC Office of Technology and Innovation (OTI) acknowledges working with 311 customer satisfaction survey data and discusses plans for its future release on the open data portal.
- Martha Norrick confirms OTI has utilized the dataset and is planning to publish it.
- Individual-level data from the surveys is not currently available on the open data portal.
- The release plan for the dataset, including a timeline, will be announced similarly to other new datasets.
- Council Member Erik Bottcher highlights the dataset as crucial for understanding New Yorkers' satisfaction with 311 services and looks forward to its release for council members' use.
Erik Bottcher
0:54:09
One more question.
0:54:11
There are customer satisfaction surveys that go out following 311 experiences.
0:54:20
Mhmm.
0:54:21
Is that a dataset that you work with?
Martha Norrick
0:54:25
Yes.
0:54:26
We have worked with the that dataset to some extent, and I know that 311 has plans to publish that data in a future release.
Erik Bottcher
0:54:37
Is that not currently on the open data portal?
Martha Norrick
0:54:42
The individual level information is not currently on the open data portal.
0:54:46
The I would have to consult with the 301 team about what their plans are in terms of releasing that information.
0:54:54
But I the it will be avail the release plan will be available just like any new dataset, you know, release is is is published with a time timeline for release.
0:55:06
And I think it's an it's an exciting data set and and definitely one that I think will be in heavy usage on the open data portal.
Erik Bottcher
0:55:15
Gonna be one of the most important data sets that we have, a dataset that reflects New Yorkers' satisfaction with their 311 outcomes Yeah.
Martha Norrick
0:55:26
And the agency restructuring
Erik Bottcher
0:55:27
that over time Yeah.
0:55:30
Looking for there's room for improvement.
0:55:33
I would love to be notified of when that information comes out because that's something we could really work with as council members.
