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QUESTION

How are tenants informed about the lifting of vacate orders, and how often is this information updated online?

2:02:41

·

92 sec

Tenants are directly contacted about the lifting of vacate orders when involved with emergency housing services, and HPD online updates daily.

Individuals in emergency housing or registered for emergency services are informed directly when a vacate order is rescinded.
Both the Housing Preservation and Development (HPD) and another unspecified agency had vacate orders complicating the process.
The New York City Department of Housing Preservation And Development (HPD) ensures their online platform is updated daily based on internal system actions.

Pierina Ana Sanchez

2:02:41

So how are tenants in particular updated?

2:02:46

And maybe this is a question for SPD.

2:02:49

BECAUSE I'VE HEARD, YOU KNOW, ESPECIALLY IN THE CASE OF 1915.

2:02:52

BILLINGSLEY, FOR INSTANCE, THAT FAMILIES WERE TOLD THEY WERE No LONGER GOING TO BE ABLE TO STAY AT THEIR emergency shelter, but I didn't know about the vacate being lifted.

2:03:01

The the emergency shelter is it.

2:03:03

So what is the information flow to tenants about vacates?

2:03:07

Be lifted.

AnnMarie Santiago

2:03:10

Again, for HPD vacates, and this was a case where both agencies had vacate orders.

2:03:15

So it does get a little bit more complicated.

2:03:18

But in cases where HPD has a vacate order, if that person is involved with our emergency housing services, again, whether it's because they are in accepted shelter from us, temporary relocation, or whether they've just registered with emergency housing.

2:03:35

We do reach out to them, attempt to reach out to them directly, to let them know that the vacate has been rescinded.

Pierina Ana Sanchez

2:03:42

Okay.

2:03:43

So through through emergency housing services.

2:03:45

And for for both agencies, how often are violations and they Kate order information updated online as we see very outdated information on both of your websites.

AnnMarie Santiago

2:03:58

So information on HPD online is updated every day based on what happens in our internal system.

2:04:08

So if the approval is given in our internal system today, tomorrow, you will see it on HPD online.

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