QUESTION
How are NYCHA residents' 311 complaints being addressed?
0:57:45
·
88 sec
NYCHA residents' 311 complaints about nighttime disturbances are not resulting in accountability or effective response, leading to concerns from Council Member Gutiérrez.
- Council Member Jennifer Gutiérrez raises concerns about the effectiveness of 311 complaints in addressing NYCHA residents' issues, especially during nighttime.
- Despite a previous joint hearing, improvements in the NYCHA and 311 systems' response to complaints have been minimal.
- Gutiérrez highlights a misplaced expectation among residents that 311 complaints would create accountability for NYCHA.
- Dan Steinberg confirms new measures were implemented at the council's behest, particularly around NYCHA's responsiveness to mold and rodent issues, and credits the council for the recommendation.
Jennifer Gutiérrez
0:57:45
The kind of landmark decision that allows Night attendants to file 301 complaints, which really is not any more different than what they've been doing through calling the their complete number that they always have.
0:57:56
We have we held a joint hearing on this last year, and we would really love to see an improvement on how they're reporting NICE and 311 on how they're reporting, on how they're responding to these specific cases.
0:58:10
Because it was really troubling to hear from night to residents that you know, they thought that the 311 would, at the very least, create accountability for their complaints to NYCHA, and that was not what was happening.
0:58:21
They were just being prompted to again, called the same number they've always called.
0:58:25
So I just feel like we can't throw a parade unless we figured that out.
Dan Steinberg
0:58:29
For sure.
0:58:30
It's the first step.
0:58:31
And and and just in terms of nature.
0:58:34
Well, I'm sure we're gonna get to nature.
Jennifer Gutiérrez
0:58:36
Oh, there's pages here.
0:58:37
I just
Dan Steinberg
0:58:37
I believe it.
0:58:38
But but specifically, on on the issue that you raised, we had a new and Cater said, I believe we're at the behest of the council on on Nitro that were specifically about Nitro responsiveness to Moles and and and rodent.
0:58:51
Mitigation.
0:58:52
So those were well received by us.
0:58:56
So thank you for the recommendation.
Jennifer Gutiérrez
0:58:57
No.
0:58:58
And it it is a whole another animal, and and I'm sure that chair will get into that.
0:59:01
But, specifically, I'm interested in the the connection between 9 to complaints and 311 and tenants being able to use MarinOne to hold Nigel accountable, and it's not happening.