QUESTION
What improvements have been made in the processing of vital records requests?
5:09:11
·
49 sec
The Department of Records has significantly reduced the processing time for historic copies of vital records from 17 to 7 days.
- A talented IT team revamped the way information is received from the Department of Finance.
- Internal processing procedures were redesigned.
- The success is attributed to the improvements in how payment information is processed and internal procedures.
Lincoln Restler
5:09:11
There was significant improvement in the processing of vital records requests.
5:09:14
Do you wanna just speak for a moment about the success you've had there?
Ken Cobb
5:09:18
Yes.
5:09:19
It's really quite extraordinary.
5:09:22
The average time to re through a process request for historic copies of the start of final records is still were up to down to 7 days when it previously been about 17 days.
5:09:37
We achieved that because of our very talented IT team did some work in the way that we take the information that comes from Department of Finance after people pay for this work.
5:09:48
We kind of redid some internal processing procedures and the result as you can see is, but amazing.
Lincoln Restler
5:09:57
That's great.
5:09:57
Congratulations on that front.
Ken Cobb
5:09:59
Thanks to the IT people.
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What is the current record retrieval time from the Department of Records And Information Services (DORIS), and how does staffing affect it?
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Why did the number of records digitized decrease significantly in the first four months of this fiscal year, and what impact did staffing reductions have on this?