QUESTION
How is AI being used to expedite the contract backlog in NYC?
1:55:18
·
71 sec
NYC is exploring AI to expedite contract backlog and improve service efficiency, particularly through Mox and voice assistant technologies.
- Matthew Fraser highlights how AI can alleviate mundane, repetitive tasks, allowing city employees to focus on more valuable activities.
- AI, including voice assistant technologies, is used to quickly provide information to the public, like trash collection scheduling.
- The use of AI in contracts and benefits analysis is specifically being considered to streamline operations.
- The exploration of AI applications extends across various departments, including Mox and the Department of Social Services (DSS).
Jennifer Gutiérrez
1:55:18
Is there any thought about expediting the contracts backlog using utilizing AI, particularly with Mox to help address the continued backlog.
Matthew Fraser
1:55:30
Yeah.
1:55:31
So I I think one of the things, especially when we look at AI around the workforce, as I said around through one that we wanna put a voice assistant, The name of the game is not reducing the amount of city resources is making sure that they spend more time doing things that helps more people.
1:55:47
So if someone is calling to figure out what trash collection is, we don't need someone to answer the phone to say, hey.
1:55:52
This is where this is when your trash collection is gonna be.
1:55:54
Or is it a snow day?
1:55:55
Will the will my garbage be picked up?
1:55:57
Like, we we wanna make sure that you get that information as quickly as you can.
1:56:01
When we look at other things, like, as you pointed contracts and benefits analysis.
1:56:08
There's a lot of work that's that's mundane, it's repetitive, that we have people doing.
1:56:13
And leveraging AI is a tool where it can help them do those do that work easier or something that we're looking at.
1:56:18
Okay.
1:56:19
And in addition to that work
Jennifer Gutiérrez
1:56:21
particular with Max.
1:56:22
That.
Matthew Fraser
1:56:23
We're we're looking across the spectrum.
1:56:24
So with Mox, with DSS, we're looking across the umbrella places where we can do this.
Jennifer Gutiérrez
1:56:28
Okay.
1:56:29
Great.
