Matthew Fraser
1:52:37
Around sub security service delivery?
1:52:52
So in the service delivery piece, what we're looking at is how we can one build a pipeline where people can consume artificial intelligence like services without having to invest individually and rebuild how can we build sustainable technology.
1:53:08
In addition to that, we look at the business end of the spectrum to see what we're delivering and how we can use AI to help us be better at delivering certain things.
1:53:17
The most the the best example we have with this is something that we're looking at now many of you, you at home you or in your email, you'll get a notice from a bank saying that you're preapproved for credit card or some kind.
1:53:33
And in that preapproval notice, you'll get a threshold saying that you have a preapproval.
1:53:39
You should credit limit, and here's the date that you have to accept the offer by post estate that's gonna expire.
1:53:46
Very similarly, we're trying to put something in place around public benefits.
1:53:50
You apply for childcare, why can't I give you a projection based on your childcare application?
1:53:55
Of the things that you are preapproved to apply for.
1:53:59
So using AI to do better better benefits access, as one of the areas that we wanna lean in, also around the communication phase.
1:54:08
Since we spoke about 31 or earlier, one of the things I'll tell you is is is an interesting fact, is that over 70 percent of the calls in 301 doesn't result in an agency creating a service request for any.
1:54:21
So people throwing one in the in the sense is one of the little that's the information's largest information service 1.
1:54:28
So what we're looking to do now, very similar to how we did with the chatbot, for the rule 1, how can we get an interactive voice assistant again, through 1, it's nonemergency calls.
1:54:39
And use that voice assistant to help triage calls as quickly as possible.
1:54:44
Now looking at the investments that we're gonna make in that space, looking at the partners that we're going to to leverage in that space, having an external committee that's able to say, alright.
1:54:55
Here's where we've seen across the industry.
1:54:57
People not get this right.
1:54:58
This is where you should guide it.
1:55:00
As a city, making sure that as we deploy that service, the other the other people that are part of our larger team can leverage that service to do better good across city.
1:55:10
That's that's on the service delivery side.
1:55:11
We're looking at both the products we wanna deliver and we wanna look at the ways of which you build so that it becomes reusable so people can build more.
