QUESTION
What was the specific use of the allocated funds for NYC 311?
0:13:03
·
48 sec
The funds allocated to NYC 311 were primarily used for maintenance and upgrades of the backend systems.
- Deputy Commissioner Edwin Pemberton explained the funds were likely split in an 80% capital and 20% expense ratio.
- Most of the allocation was used for maintenance purposes, according to Pemberton.
- Chief Technology Officer Matthew Fraser detailed that the funds supported upgrades to telecommunications and case management systems.
- Fraser added that while the project was mostly funded through capital, some expense funding was necessary for license and service maintenance.
Jennifer Gutiérrez
0:13:03
And that do you know what that's for specifically?
Edwin Pemberton
0:13:06
It was probably tied to most most of the time, all capital projects checks, maybe, like, it could be 80% capital and 20% expense.
Jennifer Gutiérrez
0:13:14
Mhmm.
Edwin Pemberton
0:13:15
So the majority of of that work would probably be tied to our maintenance.
Jennifer Gutiérrez
0:13:19
Okay.
0:13:21
Yeah.
0:13:21
Is that right?
Matthew Fraser
0:13:22
You can Yeah.
0:13:23
So over the last year, we upgraded to through one's back end systems, both from a telecommunications a case management perspective.
Jennifer Gutiérrez
0:13:30
Mhmm.
Matthew Fraser
0:13:30
So as deputy commissioner pen permit and just pointed, after you complete these programs, there are maintenance that goes along with that although the lion's share of the program was done under capital funding, there's still some residual expense funding to maintain licenses and services that are on capital yield So that was added to the budget.
Jennifer Gutiérrez
0:13:50
Thank you.
