QUESTION
What entities are involved in investigating helicopter noise complaints in New York City, and what is the process for investigating these complaints?
0:34:21
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54 sec
The New York City Economic Development Corporation receives 311 data on helicopter noise complaints and passes it on to the private heliport operator in downtown Manhattan, who investigates each complaint thoroughly.
- They categorize complaints based on the type of aircraft involved
- If there is not enough information, they try to triangulate which specific flight caused the complaint
- An independent third-party consultant double checks that complaints were categorized accurately
- The investigation results are then reported back to close the loop on the original complaint
Amanda Farías
0:34:21
Who's actually responsible for investigating the 301 claims about New York City based helicopters?
Anton Fredriksson
0:34:28
Yes.
0:34:28
Thank you for the question.
0:34:30
We 3 layers.
0:34:32
Economic Drummond Corporation, 1st, receives a 311 data and pars through it, then we pass that onto our our private teleport operator.
0:34:41
At the downtown Manhattan, California, who's responsible for all three on one complaints.
Amanda Farías
0:34:45
Mhmm.
Anton Fredriksson
0:34:45
They do a thorough investigation of every individual complaint.
0:34:49
And then categorizes that based on, you know, what type of aircraft it was.
0:34:53
Even if there is an information on enough information, they will go in and triangulate which flight that was.
0:34:59
To the rest of their ability.
0:35:00
And then we have a a third layer through an independent third party consultant that will then double check to make sure each of those complaints was categorized accurately.
0:35:09
Then that's reported back to OTI and updated to close a loop back with the original complaint.