citymeetings.nyc

Your guide to NYC's public proceedings.

AGENCY TESTIMONY

Response to Intro 523 on harassment complaints

0:32:58

·

72 sec

Joseph Morrisroe addresses Intro 523, which would require 311 to stop referring non-emergency anonymous calls about harassed properties to agencies for follow-up. He explains the potential issues with this proposed legislation.

311 does not make determinations about whether repeat service requests are considered harassment
The policy shift could be easy to abuse and have unintended consequences
Examples of difficult-to-enforce service requests include noise complaints and illegal apartment reports

Joseph Morrisroe

0:32:58

I will now turn to the bills associated with this hearing.

0:33:02

523 would require 311 to stop referring nonemergency anonymous calls with about harassed properties to agencies for follow-up.

0:33:12

Horased properties under this bill would be considered those that have been repeated anonymous complaints to 311 that cannot be substantiated or that are substantiated but not legal.

0:33:23

Excuse me.

0:33:24

That are not illegal.

0:33:26

As discussed above, 311 is simply the platform that other agencies use to provide information and facilitate service requests.

0:33:34

311 does not make determinations about whether repeat service requests are considered harassment nor should we.

0:33:41

If an agency accepts a service request type, the act of creating a service request results in a follow-up action.

0:33:48

Repeated complaints against the same property that do not result in a summons or other enforcement action does not mean that an individual should be barred from making the complaint.

0:33:58

Examples of difficult to enforce service requests include noise complaints or illegal part illegal apartment reports.

0:34:05

Importantly, this policy shift would be easy to abuse and could have unintended consequences.

← Previous Chapter

NYC 311's role and responsibilities

Next Chapter →

Response to Intro 587 on customer satisfaction surveys