AGENCY TESTIMONY
Response to Intro 523 on harassment complaints
0:32:58
·
72 sec
Joseph Morrisroe addresses Intro 523, which would require 311 to stop referring non-emergency anonymous calls about harassed properties to agencies for follow-up. He explains the potential issues with this proposed legislation.
- 311 does not make determinations about whether repeat service requests are considered harassment
- The policy shift could be easy to abuse and have unintended consequences
- Examples of difficult-to-enforce service requests include noise complaints and illegal apartment reports
Joseph Morrisroe
0:32:58
I will now turn to the bills associated with this hearing.
0:33:02
523 would require 311 to stop referring nonemergency anonymous calls with about harassed properties to agencies for follow-up.
0:33:12
Horased properties under this bill would be considered those that have been repeated anonymous complaints to 311 that cannot be substantiated or that are substantiated but not legal.
0:33:23
Excuse me.
0:33:24
That are not illegal.
0:33:26
As discussed above, 311 is simply the platform that other agencies use to provide information and facilitate service requests.
0:33:34
311 does not make determinations about whether repeat service requests are considered harassment nor should we.
0:33:41
If an agency accepts a service request type, the act of creating a service request results in a follow-up action.
0:33:48
Repeated complaints against the same property that do not result in a summons or other enforcement action does not mean that an individual should be barred from making the complaint.
0:33:58
Examples of difficult to enforce service requests include noise complaints or illegal part illegal apartment reports.
0:34:05
Importantly, this policy shift would be easy to abuse and could have unintended consequences.
