AGENCY TESTIMONY
Response to Intro 587 on customer satisfaction surveys
0:34:12
·
23 sec
Joseph Morrisroe addresses Intro 587, which would require 311 to conduct customer satisfaction surveys after each call intake is closed and to publish agency report cards. He provides NYC 311's stance on this proposed legislation.
- NYC 311 appreciates the City Council's interest in customer satisfaction surveys
- They believe legislation is not needed as they are already working on such a survey
- NYC 311 commits to keeping the Council informed of the survey's progress
Joseph Morrisroe
0:34:12
Next, intro 587 would require 311 to conduct customer satisfaction surveys after each 311 call intake is closed and to publish agency report cards.
0:34:24
We appreciate the city count considered interest in this, and we feel that legislation is not needed since we are already working on such a survey.
0:34:32
We will certainly keep counsel informed of its progress.
