Q&A
Inquiries about visitor wait times at Rikers Island
2:33:09
·
103 sec
Council Member Sandy Nurse asked about visitor wait times at Rikers Island, seeking information on average wait times and any studies or analyses conducted by DOC on this issue.
- The average total visit time, including wait time, is 4.5 hours
- DOC's operations research team conducted a deep dive into wait times
- The 4.5-hour figure is a department-wide average
- DOC agreed to provide more detailed information on wait times broken down by facility, if available
Sandy Nurse
2:33:09
Okay.
2:33:11
We'd love to get that full list.
2:33:13
I'm sure it's available somewhere online, but if you could just add it for us in the follow-up, that would be great.
2:33:19
Absolutely.
2:33:21
Okay.
2:33:22
I have a couple of questions related to visiting Rikers Island.
2:33:27
Just wanna check.
2:33:28
I know council member of Vera asked a number of questions.
2:33:34
Could you remember, in case you've said it, can you just restate for the record the average or typical wait time for a visitor from arriving at the central visit house to actually starting their visit with the person in custody they are visiting?
Francis Torres
2:33:50
4 a half hours.
Althea Stevens
2:33:52
Okay.
Sandy Nurse
2:33:52
The total visit time on average.
2:33:57
Yes.
2:33:57
Yes.
2:34:00
Has DOC done a study your analysis of visitor wait times per facility and visiting day.
2:34:05
Gotcha.
Khadira Savage
2:34:09
And
Allie Robertson
2:34:13
then council member or chair nurse.
2:34:16
As I mentioned earlier, our operations research team did do a deep dive into the wait times, and this figure of 4 a half hours is on top of mind.
2:34:25
I believe that the department wide average Happy to take another look at that and see if it was sort of broken down by facility at any point and get back to you.
Sandy Nurse
2:34:34
Okay.
2:34:35
Yeah.
2:34:35
I think that would be helpful.
2:34:37
I don't have any additional questions.
2:34:40
These are all the questions we had and what council members who weren't available.
2:34:44
Gave us appreciate you all answering and for the the lengthy testimony that we got, and we'll follow-up shortly.
