Q&A
Handling of resident complaints about RAD/PACT conversions
0:59:34
·
56 sec
Council Member Chris Banks inquires about how the monitor handles resident complaints regarding RAD/PACT conversions. Monitor Neil Barofsky explains their approach to addressing resident concerns, even when they fall outside their direct jurisdiction.
- The monitor team never ignores a resident or dismisses their concerns
- If an issue is outside their jurisdiction, they pass it to the appropriate entity (NYCHA or others)
- Barofsky admits to limited specific information about RAD/PACT complaints and offers to follow up
Chris Banks
0:59:34
And if residents are bringing issues to you about the Rad Pak conversions, how are you handling those?
0:59:42
Are y'all what are you just telling them?
0:59:45
We have no jurisdiction over them.
Neil Barofsky
0:59:50
I wanna get back to you on this.
0:59:52
I'm not aware of a lot of resident complaints or concerns of being directed towards us in in those developments?
Chris Banks
0:59:58
Not directed towards you.
Neil Barofsky
0:59:59
What's that?
1:00:00
So I I need to get back to you to answer that question of what I I don't we would never we never ignore a resident.
1:00:06
We never tell a resident.
1:00:08
Your concern is outside of our jurisdiction and therefore Right.
1:00:12
Go find your own way.
1:00:14
You know, we we when we if it's not something that we can address, we we pass it off to the right place, whether that's at night show or or or or wherever.
1:00:26
But I don't have any specific information for you right now.
1:00:28
I'm just because I'm just not aware of what
