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AGENCY TESTIMONY

Hospital Liaison Officer pilot program and other turnaround time initiatives

0:23:59

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70 sec

Chief Fields outlines several initiatives aimed at reducing hospital turnaround times, with a focus on the Hospital Liaison Officer (HLO) pilot program.

FDNY is implementing a pilot program to deploy Hospital Liaison Officers at busy H+H hospitals
HLOs take custody of patients, allowing EMS crews to return to service more quickly
Station-based EMS officers are being sent to hospitals as needed to assist with efficient patient drop-offs
Real-time monitoring of hospital turnaround times allows for rapid response to developing issues

Michael Fields

0:23:59

Getting units back into service as quickly as possible after a patient transport is is a priority.

0:24:05

We attack we are attacking these issues with a multiple prong approach.

0:24:10

First, we are implementing a pilot reallocate and critical staff to serve in the hospital liaison officer position at the busiest h and h hospitals.

0:24:20

These officers will be on hand when the EMS crew arrives and will take possession of the patient until hospital personnel are ready to take custody.

0:24:30

In this way, the HLO remains with the patient and the analyst crew gets back out into the field available to take the next call.

0:24:37

We will continue to assess and evaluate this staff, redistribution, pilot as we move forward.

0:24:44

We are also sending station based EMS officers to hospitals during the course of their regular shift on a on a need to on a needed basis to assist with the efficiency of EMS drop off We monitor hospital turnaround times on a real time basis as we spot problems developing.

0:25:04

We dispatch offices to help facilitate transfers and create a more manageable environment.

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Hospital turnaround times and their impact on response times

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