Q&A
Measures taken during heating outages to provide heat to tenants
0:52:15
·
137 sec
Keith Grossman explains the process and measures NYCHA takes during heating outages to address the issue and provide heat to tenants.
- NYCHA monitors ticket counts and sends teams to investigate when multiple complaints arise
- Residents are notified of outages via robocalls and website updates
- Temperature checks are conducted in multiple apartments to assess the situation
- If outages approach 6 hours, special teams are deployed to evaluate and resolve the issue
- For outages nearing 12 hours, warming centers and buses are considered and prepared
Chris Banks
0:52:15
So, in in the meantime, if there's an outage on a particular line, what's put in place to provide heat, to those tenants while the, heating is out?
0:52:29
Is there any, what's put in place?
Keith Grossman
0:52:33
No.
0:52:33
Sure.
0:52:33
That's a great question, though.
UNKNOWN
0:52:34
Let me just
Chris Banks
0:52:34
settle without any I'll
Keith Grossman
0:52:35
take you through that process for sure.
0:52:37
Thank you, Chair.
0:52:38
So, thank you for clarifying the the question as well.
0:52:42
So what what will happen is we will get there on arrival.
0:52:47
Right?
0:52:47
We'll see that ticket count.
0:52:48
You've been to our heat desk in Long Island City.
0:52:50
Right?
0:52:50
We'll see that ticket count start to rise.
0:52:52
We'll send a team to investigate.
0:52:54
We'll find out what the prob- we'll troubleshoot, find out what the problem is, and simultaneously, that administrative unit is creating an outage, which does a couple of things, right?
0:53:02
It notifies our residents via robocall.
0:53:05
It posts that on our website and, and, and allows folks to be able to see that there is an outage and understand that there is an outage.
0:53:13
On arrival, we'll check the equipment.
0:53:16
We'll also respond to, a couple of the apartments, at least 3 of the apartments in that building or throughout the property, to see what the temperatures are.
0:53:26
Right?
0:53:26
Our buildings, although they're old and have some infrastructure issues, they do hold heat fairly well.
0:53:31
So we very rarely have an instance, even on a prolonged outage, that we're dropping into an uncomfortable territory or an unsafe territory or an illegal territory of below 68 degrees.
0:53:42
That's I think, in the past 3 years, I can only think of one instance and that was prolonged.
0:53:48
If that the outage, starts to approach the 6 hour mark outer hour mark, we we will have administrators, managers, and troubleshooters, special teams I spoke about, start to respond to that property to evaluate, see what's going on, if we need any additional equipment, if it's not quickly resolved.
0:54:05
If it starts to approach that 12 hour mark, that's when we start talking about warming centers and, warming buses.
0:54:12
And we'll work with our partners at the MTA, or aging or DOE or DYCD to start to bring those up and online.
0:54:21
Each as part of our heat action plans, each development has its own warming center assigned, and we also have warming buses.
0:54:28
And that's only in an excessive, period of time.
