Q&A
Frequency and nature of client meetings at shelters
0:49:48
ยท
97 sec
Associate Commissioner Russell explains the requirements and procedures for client meetings at shelters, including Borden Avenue.
- Shelter providers are required to meet with residents at least twice a month
- These meetings are used to assess the resident's needs, progress, and make appropriate referrals
- The importance of client choice is emphasized, with residents having the option to use on-site services or continue with existing medical providers
- There is a process for following up with clients who refuse to meet, including outreach from different staff members
Sonya Russell
0:49:48
Doctor.
0:49:48
So, yes, all of our providers, not only at Borden, but for all shelter providers are required to meet with residents at least twice a month.
0:49:57
Some of them may meet with them a little bit more frequently.
0:50:00
And it's during that time in which we assess where that person is, what assistance they may need, where they are, and how to make appropriate referrals.
0:50:09
And I wanna stress the importance of choice.
0:50:12
Our clients, including our veterans, have a choice.
0:50:15
So while there is a clinic on-site at Borden, if they so chooses to utilize it, it's available to them.
0:50:23
Some of them come into the facility already with a medical provider attached to them, and what we ask that our providers do is reach out to that that medical provider so that they can collaborate and work in conjunction to ensure that that person is getting
Robert F. Holden
0:50:38
the So you you they have to reach out to the client twice a month?
James Hendon
0:50:44
At a month, sir.
Robert F. Holden
0:50:45
Yes.
0:50:45
And if they refuse to meet, then you you don't do any of this work.
Sonya Russell
0:50:48
Well, no.
0:50:49
We continue.
0:50:50
You know, we don't they may refuse to meet, but we encourage them.
0:50:54
There is always some sort of outreach to find out why they are refusing.
0:50:58
So while they may refuse to meet with one level staff, there may be the program director or the social worker or the counselor may reach out and say, hey, you missed your appointment.
0:51:07
How can we help you?
Robert F. Holden
0:51:08
Yeah.
0:51:08
And there's there's ways to do this.
0:51:10
If, you know, if you know that somebody is keeping to themselves, they don't want to meet, they don't want to talk to people, you know, they're they're loners.
0:51:17
There's a way that we can get doctors or or counselors to to try to reach out to them.
Deirdre Rice-Reese
0:51:24
Correct.
Robert F. Holden
0:51:25
And I mean, you know all the methods and but the commissioner, let me ask you about DBS.