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Q&A

Staffing and medical services at Borden Avenue shelter

0:48:33

·

75 sec

Associate Commissioner Russell provides information about the staffing and medical services available at the Borden Avenue Veterans Residence.

The shelter has a medical nurse practitioner and a psychiatric nurse practitioner on-site
Social workers are available to assist clients with issues or difficulties
The exact number of staff was not immediately available, but will be provided later
Council Member Holden expresses concern about veterans reporting lack of treatment or mental health services

Sonya Russell

0:48:33

Social workers or staff?

0:48:34

Either.

0:48:37

Well, I can't speak to the number of staff, unfortunately.

0:48:41

Can get back to the exact number, but Borden does have a nurse medical nurse practitioner on-site.

0:48:47

They have a psychiatric nurse practitioner.

0:48:50

They have social workers that are on-site that, again, assist with clients who may be experiencing issues or difficulties while they're there.

Robert F. Holden

0:48:59

But tell me the procedures there because I always get a few veterans who want to pull me aside and talk about how they're not getting treatment, they're not getting the mental health, they're not getting the services, so I can only listen and I can just reach out, but it's frustrating I, because I really want to know what the structure is like.

0:49:26

Do you interview or does a provider interview the clients there on a regular basis?

0:49:34

That means there's an open door policy.

0:49:36

There's appointments being made.

0:49:38

They sit with the individual to try to go over their lives.

0:49:42

Like, let's leave here and let's get supportive.

0:49:44

Let's go to the next step.

0:49:46

You know, how often is that?

Sonya Russell

0:49:48

Doctor.

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Conditions and improvements at Borden Avenue Veterans Residence

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Frequency and nature of client meetings at shelters