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Q&A
Staffing and medical services at Borden Avenue shelter
0:48:33
ยท
75 sec
Associate Commissioner Russell provides information about the staffing and medical services available at the Borden Avenue Veterans Residence.
- The shelter has a medical nurse practitioner and a psychiatric nurse practitioner on-site
- Social workers are available to assist clients with issues or difficulties
- The exact number of staff was not immediately available, but will be provided later
- Council Member Holden expresses concern about veterans reporting lack of treatment or mental health services
Sonya Russell
0:48:33
Social workers or staff?
0:48:34
Either.
0:48:37
Well, I can't speak to the number of staff, unfortunately.
0:48:41
Can get back to the exact number, but Borden does have a nurse medical nurse practitioner on-site.
0:48:47
They have a psychiatric nurse practitioner.
0:48:50
They have social workers that are on-site that, again, assist with clients who may be experiencing issues or difficulties while they're there.
Robert F. Holden
0:48:59
But tell me the procedures there because I always get a few veterans who want to pull me aside and talk about how they're not getting treatment, they're not getting the mental health, they're not getting the services, so I can only listen and I can just reach out, but it's frustrating I, because I really want to know what the structure is like.
0:49:26
Do you interview or does a provider interview the clients there on a regular basis?
0:49:34
That means there's an open door policy.
0:49:36
There's appointments being made.
0:49:38
They sit with the individual to try to go over their lives.
0:49:42
Like, let's leave here and let's get supportive.
0:49:44
Let's go to the next step.
0:49:46
You know, how often is that?
Sonya Russell
0:49:48
Doctor.