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AGENCY TESTIMONY
Technology and customer service improvements at the Department of Finance
5:05:54
ยท
57 sec
Commissioner Niblack outlines recent technological improvements and customer service enhancements implemented by the Department of Finance.
- A new coop and condo abatement system has been implemented to streamline the application process.
- Electronic signatures have been introduced for more documents, including property tax payment plans.
- These improvements aim to simplify transactions and reduce the need for in-person visits or mailed documents.
Preston Niblack
5:05:54
Throughout our agency we continue to focus on adopting modern technology and customer service practices to make the public's interaction with us easier.
5:06:02
This year our personal exemptions unit which is led by Assistant Commissioner Pierre deGine and processes tens of thousands of applications every year, implemented a new coop and condo abatement system.
5:06:14
The new system is designed to streamline and simplify the application process for managing agents and buildings.
5:06:21
We road tested this system during development working alongside managing agents which was incredibly helpful in the design and we appreciate their continued We've also implemented electronic signatures for more documents including property tax payment plans making it easier to fully complete transactions online without the need to visit a business center in person or send documents in the mail.
5:06:45
I'd be remiss if I didn't briefly mention the important work that the sheriff's office has been conducting over the past year.
5:06:51
Last year the sheriff's office was given, as you know, enforcement authority over the sale of unlicensed cannabis.