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Administrator details pilot program implementation and provider oversight

1:14:29

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80 sec

Administrator Joslyn Carter provides a detailed explanation of the pilot program implementation and provider oversight process. She emphasizes that the program involves comprehensive training, documentation review, and hands-on engagement with both providers and clients to ensure accountability and proper service delivery.

  • Small-scale pilot with extensive provider training
  • Focus on case management practices, documentation, and client engagement
  • Dedicated team hired for hands-on involvement in shelters
  • Emphasis on verifying provider claims and ensuring fair hearing rights for clients
  • Comprehensive approach to accountability for all parties involved